ISA26
Frequently Asked Questions

General FAQs

Where is ISA26 taking place?

ISA26 will be held in Cleveland, OH at the Huntington Convention Center: 300 Lakeside Ave, Cleveland, OH 44114.

What are your cancellation policies?

Registration:
Cancellations must be made by Friday, March 20, 2026, and are subject to a $200 processing fee. No refunds will be issued on cancellations received after this date, or for event no-shows.

Hotel:
Hotel reservations canceled within 72 hours of arrival will incur a charge equivalent to a 1-night stay. Discounted room block cutoff date is Friday, March 27, 2026.

Golf:
All golf registrations are non-refundable. Players are responsible for any costs associated with damage to rental clubs, carts, the course, or any golf equipment. In the event the outing in canceled, players will receive a full refund.

5K Fun Run / Pre-event Excursions:
All 5K & Excursion registrations are non-refundable.

Exhibitor Booths:
Cancellations must be made by Friday, March 20, 2026, and are subject to a $500 processing fee. No refunds will be issued on cancellations received after this date.

What is the deadline to register?

There is no deadline to register for ISA26.

Which airport should I fly into?

Cleveland-Hopkins International Airport (CLE):
12 miles from Huntington Convention Center & ISA26 hotels. No shuttles avail. Approx. $30 Uber/Lyft fee from airport to convention center district.

Akron-Canton Regional Airport (CAK):
53 miles from Huntington Convention Center & ISA26 hotels. No shuttles avail. Approx. $95 Uber/Lyft fee from airport to Convention Center district.

Where do I book my hotel?

There are 2 discounted room block options, Marriott Cleveland Downtown Key Tower and Hilton Downtown Cleveland.

Both options are located directly beside the Huntington Convention Center, the ISA26 venue.

Visit the Hotel & Travel page to learn more and access the discounted booking links.

Can non-members register to attend ISA26?

Yes! But if you’re not an ISA member, you should consider joining to get the discounted pricing for ISA26 and to take advantage of all other member benefits.

Learn more about membership HERE or schedule a quick call with ISA's Vice President of Development & Marketing, Joby Strobo HERE.

When will the ISA26 attendee list be released?

Approximately 3-4 weeks prior to the event when the appointment scheduler tool is released.

When can I start making private meeting appointments?

The appointment scheduling tool will be released approximately 3-4 weeks before the event.

Is there an ISA26 mobile app?

Yes, the ISA26 mobile app will launch approximately 3-4 weeks before the event.

Are there any private meeting spaces available for exhibitors or a company to use?

Please contact the Huntington Convention Center directly for any meeting room requests.

Do we have to pre-register for any of the education sessions?

TBD

What is the dress code for the event?

Business casual.

Where do I register/collect my badge when I arrive onsite at the event?

The ISA26 Registration Desk will be located at the Huntington Convention Center, directly outside Exhibit Hall C1.

Registration Desk Hours:
4/20: 7:00 AM - 7:00 PM CT
4/21: 7:00 AM - 5:00 PM CT
4/22: 7:00 AM - 1:30 PM CT

Is my event badge required for the Opening Reception at the Rock & Roll Hall of Fame?

Yes, please stop by the ISA26 Registration Desk located at the Huntington Convention Center, directly outside Exhibit Hall C1 to obtain your event badge.

Registration Desk Hours:
4/20: 7:00 AM - 7:00 PM CT
4/21: 7:00 AM - 5:00 PM CT
4/22: 7:00 AM - 1:30 PM CT

I have additional questions, who should I contact?

Please email info@isapartners.org or call 1-866-460-2360

Exhibitor FAQs

Do booth purchases include event registrations?

No, event registrations must be purchased separately.

Can I exhibit only and not be a registrant?

No, you must be a registered attendee.

Do manufacturers need to have a booth/display?

Yes, manufacturers are required to purchase a booth at ISA26.

Where will exhibiting take place?

Huntington Convention Center, Exhibit Hall C

What is included in my booth purchase?

8' High Backwall Drape with 3' High Sidewall Drape; Color: Blue

7" x 44" Cardstock Identification Sign

6’ x 30” Skirted Table- Black

4 Side Chairs

1 Wastebasket

Booth carpet: Gray

When can exhibitors move in?

Monday, April, 20, 2026
8:00 AM – 4:00 PM CT

Tuesday, April 21, 2026
6:00 AM – 7:45 AM CT

When can exhibitors move out?

Wednesday April 22, 2026
3:00 PM – 6:00 PM CT

PLEASE NOTE:
Breakdown prior to 3:00 PM is strictly prohibited unless prior discussed with Show Management or Shepard Exposition Services.

What are the exhibiting hours?

Tuesday, April 21, 2026:
1:00 PM – 5:00 PM CT

Wednesday, April 22, 2026:
8:00 AM – 12:00 PM CT

What can we display in our booth?

You can display whatever you would like – the only limit is size and that can be discussed with the ISA26 show decorator, Shepard: orders@shepardes.com or 404-720-8600, Event Code: I141270426

What is the booth cancellation policy?

Cancellations must be made by Friday, March 20, 2026, and are subject to a $500 processing fee. No refunds will be issued on cancellations received after this date.

How do we record any leads or requests for information?

We have a lead retrieval system you can order through ATS. The information is included in the Exhibitor Kit.

Is internet provided on the show floor?

Basic wireless will be provided.

How do I order additional items for my booth (furniture, electrical, AV, etc.)?

When your booth was purchased, your company designated an Administrative Contact. This person can log in to the Exhibitor Portal starting January 12, 2026 to order additional items and access service forms.

If you experience login issues, please contact: orders@shepardes.com or 404-720-8600

If you need to change your Administrative Contact, email info@isapartners.org.

Please note:
It may take up to 72 hours after your booth purchase for portal access to become active.

I’m exhibiting at the event, what’s the difference between an Administrative Contact and a Company Meeting Coordinator?

Administrative Contact (required)- This person manages everything related to the physical booth and pre-event logistics. They’ll have access to the Exhibitor Portal starting January 12, 2026, where they can order extra furniture, electrical, AV, and other booth items. They’ll also find shipping information and vendor forms there. This is the contact that ISA will be communicating with in regards to important exhibiting information. Think of this role as handling the setup and logistics for your company’s booth before the event.

Company Meeting Coordinator (optional)- Not every company needs one. Some larger companies choose a single person to manage all meeting schedules for their team. This person can accept, decline, or transfer meeting invitations for everyone at their company once scheduling opens (3–4 weeks before the event). In some cases, the Administrative Contact and the Company Meeting Coordinator may be the same person. Most companies let each attendee manage their own schedule, so this is a totally optional feature.

If you need to update your company’s contacts, please email info@isapartners.org. Note: Changes can take up to 72 hours to process.

I would like to work with ISA to create a custom booth size that is currently not on the floor map, who should I contact?

Contact Destani Barr, Director of Events at dbarr@isapartners.org

Additional Questions?
Send us an email at info@isapartners.org for further assistance.

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To all ISA Members and ISA Atlanta 2020 Attendees,

After continuous monitoring of the evolving situation with the novel coronavirus (COVID-19) and much deliberation, the Industrial Supply Association (ISA) is announcing today that the ISA Board of Directors have voted to cancel ISA Atlanta 2020 scheduled to take place April 20-22 in Atlanta, Georgia. Everyone at ISA understands and appreciates the time, effort, and resources that you have put into preparing for this event. Like you, we have been working hard, and were looking forward to coming together to Engage, Learn and Lead.

This decision was made after careful review of the most recent facts from the Centers for Disease Control (CDC), World Health Organization (WHO), the Georgia Department of Public Health and other local authorities. Ultimately, the health, safety and well-being of our members, management team and the community at large led to this decision. Although difficult, as this decision comes at a significant cost to ISA which is a nonprofit, we know it’s the right thing to do.

With that in mind, it’s important to note that ISA is YOUR ASSOCIATION and ISA is OUR INDUSTRY. With over 118 years of history, our mission is to provide the strategies and tools to help companies remain relevant throughout industry change. This global pandemic, combined with the accelerating disruption we all are facing, demonstrates now more than ever the need for ISA to continue its pursuit of Leading the Channel Forward®.

The good news is that we have the financial strength to weather this storm. We plan to access our financial reserves to make that happen. These reserves are intended to protect ISA in times like this and for investing in value added programs that benefit ISA members and our industry.

With this decision, we are prepared to refund 100% of all registration, booth and sponsorship fees. However, recognizing the significant impact on our reserves, we are asking for your consideration in donating your registration, booth fees and/or sponsorships to the ISA Foundation, all or in part, at the level your organization is able to support. Foundation funds will only be used for education, research and/or scholarships and your organization will be recognized as a supporting patron of the Foundation helping ISA continue its mission critical purpose. Your donation will help continue the momentum and fuel the future of the Industrial MROP Channel. We recognize the magnitude of this ask, but if each company can help in some way, together, we will strengthen ISA, our community and industry overall.

In the coming weeks, a member of the ISA team will contact all ISA Atlanta 2020 participants to discuss refunds and or donations. Due to the large number of companies and attendees we ask for your patience as we begin this process. This is a priority and will be given the urgency it deserves.

In closing, I would like to thank everyone that has reached out with overwhelming support and positive feedback regarding the path and mission we are on. To all, please keep an eye out for upcoming announcements regarding the Lifetime Achievement Award, Innovation Impact Awards, Phase 2 Analytics for Distributor, Manufacturers and IMRs, Scholarships and so much more.

On behalf of the ISA Board of Directors, I would like to thank you for your patience throughout this decision-making process and your commitment to your association – ISA.

Stay up to date with the latest information we have here.

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Cancellation Policy for Registration:

The Emerging Leaders Virtual event will be recorded and available for thirty days after September 2nd 2020. Due to the virtual accessibility of this summit, no refunds will be issued if you are unable to attend the live event.

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Cancellation Policy for Registration:

The Women in Industry Virtual Summit 2020 will be recorded and available for 30 days after the event. Due to the virtual accessibility of the event no refunds will be issued if you are unable to attend the live event.

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Cancellation Policy for Registration:

Economic Guidance: Gearing Up for Growth Webinar will be recorded and available for 30 days after the event. Due to the virtual accessibility of the event no refunds will be issued if you are unable to attend the live event.

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First-Time Attendee Non-Member Rate Policy

This policy is for first-time attendees whose company has never been an ISA member or, whose company has not been an ISA member for the past 3 years.

Defining “First-Time”:

Occurrence:

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Emerging Leaders Hot Pass

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Emerging Leaders All Access Pass

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Member Rate Policy

To qualify for member rates, 2020 membership dues must be paid.

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Non-exhibiting Rate Policy

Non-exhibiting rate is for the first attendee only – any additional attendees, see the Member or Non Member rates.

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